One of the most challenging and often confusing things about social media is defining what a “relationship” is and how to communicate appropriately.
We all know the “out of the blue” sales messages that are often presumptive or insulting are the wrong thing to do, but if you never send DMs or connect with your people, you are missing out on opportunities.
I think what is confusing about this is the term “friend” on Facebook, which has evolved to mean follower.
As a business, you are not making “friends” on social media, you are cultivating professional relationships organically.
In a nutshell, to start developing relationships you need to engage, ask questions, listen, and make offers in an appropriate and natural timeline – days or weeks – not all in one message.